How I do get help with problems when the site is blocking me for spam

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aDigitalPhantom posted this 3 weeks ago - Last edited 2 weeks ago

How do I get help with problems when after creating a very detailed post asking for help and giving details on what I have done when I'm told it's spam? and how is that spam?

PS I think this is more likely to been seen as spam, but it seems there are no other options.

Original Post
I'm trying to upgrade from MyMcAdmin2 to AMP on a server I have that is running Microsoft Windows Server 2012 R2. AMP seems to have installed correctly, but when trying to create a new instance using the gui after I paste the key into the box it just hangs.

Windows is up to date. The Server also runs Windows Deployment Services.

If I try to create a new instance using the command line I get. Part of the key has been removed. D:\AMP>InstanceManagerCLI.exe CreateInstance Minecraft RandomGamers 192.168.0.73 1234 8e2697ae-xxxx-xxxx-xxxx-7ce556cc2945 Password123 +MinecraftModule.Minecraft.PortNumber 25565 +MinecraftModule.Limits.MaxPlayers 6 +MinecraftModule.Java.MaxHeapSizeMB 4096
[Info] AMP Instance Manager v1.4.4.0
[Info] Checking licence key...
[Info] Waiting...
[Error] Create aborted. Unable to verify licence details: One or more errors occurred.
[Error] An error occurred while making the HTTP request to https://auth.cubecoders.com/Service.svc. This could be due to the fact that the server certificate is not configured properly with HTTP.SYS in the HTTPS case. This could also be ca used by a mismatch of the security binding between the client and the server.
[Error] Please wait a moment and try again.

How is asking for help spam, and what do I need to do to resolve this issue?

27 Comments
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aDigitalPhantom posted this 3 weeks ago

I guess I'm stuck using McMyAdmin2, but at least that works on the server with my license key.

Mike posted this 3 weeks ago - Last edited 3 weeks ago

The spam filter is being fairly harsh on people right now, new users can't post URLs - it's just running on Akismet.

What happens if you use the GUI instance manager instead?

Also I'd recommend hopping in the discord server.

aDigitalPhantom posted this 3 weeks ago

The GUI gets stuck showing a blue circle spinning. There are no messages, and I have been unable to find any logs to look at for more possible error details. So far I have not seen anything useful in the event viewer.

Mike posted this 3 weeks ago

If you visit https://manage.cubecoders.com/ in Internet Explorer (do not use a different browser for this!) on the server - do you get any certificate errors?

aDigitalPhantom posted this 3 weeks ago

There are no errors.

Mike posted this 3 weeks ago

Is the instance running as a service or standalone?

aDigitalPhantom posted this 2 weeks ago - Last edited 2 weeks ago

I can't create an AMP instance because of the key problem. When the instance is made it will run as a service.

https://s2.postimg.org/ae5qgc1nd/amp.png Is all I get from the GUI. It will stay on that screen with the animation playing as long as the instance manager is open.

This is how https://manage.cubecoders.com/ displays in Internet Explorer on the server. https://s7.postimg.org/giy62etfv/amp2.png

Mike posted this 2 weeks ago

As a sanity check, do you have another Windows machine (even a local one would do) that you can verify the behaviour on? I can't currently reproduce this under Server 2012 R2.

aDigitalPhantom posted this 2 weeks ago

It seems to work on my Desktop, but installing won't allow it to work the way I need it to.

Mike posted this 2 weeks ago - Last edited 2 weeks ago

Are any versions of TLS disabled in your servers policy?

aDigitalPhantom posted this 2 weeks ago

Not that I know of, but I'll check. How does McMyAdmin2 operate differently that allows it to work, but not AMP?

Mike posted this 2 weeks ago

That's the weird bit - they don't. MCMA2 and AMP/3 both use the exact same licencing system.

aDigitalPhantom posted this 2 weeks ago - Last edited 2 weeks ago

I think there is more to this then the licensing system. When I installed McMyAdmin2 I installed it as a service, but for that service to work correctly I had to edit the service to use an account made for it in Active Directory Users and Groups. I have not yet had any luck running the AMP Instance Manager as that user, and from what I can see it does not like being run as admin.

Thanks for the help, but until billing/accounts is willing to resolve an issue there I can't move forward here.

Mike posted this 2 weeks ago

Have you done as the install instructions advised and created a new user with admin rights (rather than the Administrator user itself) and used that to install AMP? This is doubly important on Windows Server because of how UAC behaves.

aDigitalPhantom posted this 2 weeks ago - Last edited 2 weeks ago

Yes I have created a new user with admin rights that is not the built in "Administrator" account, and that is the account I use to install all software or manage the server itself. Yes this user was the user that was used to Install AMP.

aDigitalPhantom posted this 2 weeks ago - Last edited 2 weeks ago

I will just keep using McMyAdmin2 until I'm no longer able to use it, and at that point I will need to switch to software that works. The issues have not been fixed or resolved, but I can see they will not be.

With the poor support for accounts, and software I won't be buying anything from CubeCoders in the future.

Mike posted this 2 weeks ago

I'm completely unable to reproduce this issue, are you able to get the same issue on another S2012R2 system?

aDigitalPhantom posted this 2 weeks ago

I only have one system running Windows Server 2012. I have two Servers that are on 24/7. One is Windows Server 2012, and the other is a Linux File Server. Because of the OS the Linux Server will not work. The goal is to have both Minecraft and ARK game server running on Windows Server 2012.

Mike posted this 2 weeks ago

Just been taking a look at this - does your server have multiple network interfaces (either physical or virtual)?

aDigitalPhantom posted this 2 weeks ago

There was a virtual Interface added by VirtualBox that has been removed, and one physical adapter.

Mike posted this 2 weeks ago

Was AMP set up to bind to any IP address (0.0.0.0) or did you bind it to a specific IP?

aDigitalPhantom posted this 2 weeks ago - Last edited 2 weeks ago

There was no prompt during installation to configure binding to an IP, and I don't see any config file or menu to do that.

McMyAdmin2 was installed using MCMA2_Installer.exe with a MD5 hash of C1DD63AFECAA3A47C238A3052A532118. SHA-1 is 64F351474225CC746BDD657AB439B296C3311500

AMP was installed using AMPsetup.exe with a MD5 has of 06710EAD6867355ED39E223C4E2955DC. SHA-1 is 70741F39E8882733A62194396A534630E9AA8512

Mike posted this 2 weeks ago

It's an option when creating an instance.Screenshot - Try picking a specific IP address (that has an internet connection) to bind to instead of letting it use 0.0.0.0

Mike posted this 2 weeks ago

Wait, nevermind - you're not getting that far yet.

Try using the command line instance manager to create an instance, it's in the AMP installation directory. It uses the same arguments as the Linux version.

What I think is happening is that a virtual network adapter can't be connected through but AMP is using that as its binding for outbound connections which them promptly falls over.

aDigitalPhantom posted this 2 weeks ago - Last edited 2 weeks ago

That doesn't work. I tried that before I posted, and it's in my first post.

Here it is again

I have removed part of the key because this is a public forum. Command InstanceManagerCLI.exe CreateInstance Minecraft RandomGamers 192.168.0.73 1234 8e2697ae-xxxx-xxxx-xxxx-7ce556cc2945 Password123 +MinecraftModule.Minecraft.PortNumber 25565 +MinecraftModule.Limits.MaxPlayers 6 +MinecraftModule.Java.MaxHeapSizeMB 6144

Result [Info] AMP Instance Manager v1.4.4.0
[Info] Checking licence key...
[Info] Waiting...
[Error] Create aborted. Unable to verify licence details: One or more errors occurred.
[Error] An error occurred while making the HTTP request to https://auth.cubecoders.com/Service.svc. This could be due to the fact that the server certificate is not configured properly with HTTP.SYS in the HTTPS case. This could also be caused by a mismatch of the security binding between the client and the server.
[Error] Please wait a moment and try again.

Mike posted this 2 weeks ago - Last edited 2 weeks ago

Aah its during the pre-deploy check. Okay I'm pretty sure I know what's up now. I'll post again once it's sorted.

aDigitalPhantom posted this 2 days ago - Last edited 2 days ago

The instance is now being created, but I can't login using Username and Admin Password I supplied.

Nevermind I recreated the instance and it seems to be working.